Privacy Policy

1. Data Controller

Hashe LTD (Company Number: 13384619) is the data controller responsible for your personal data. We are a building surveying consultancy registered in England and Wales.

Registered Address: 32 Barton Road, Luton, LU3 2BB, United Kingdom

Email: [email protected]

2. Information We Collect

We may collect and process the following personal data:

• Identity Data: name, title, and professional credentials.
• Contact Data: email address, telephone number, and postal address.
• Property Data: property address, ownership details, and survey-related information you provide.
• Technical Data: IP address, browser type, and usage data when you visit our website.
• Communication Data: records of correspondence between us.

3. How We Use Your Data

We use your personal data for the following purposes and lawful bases under UK GDPR:

• Contractual necessity: to provide building surveying services you have instructed us to carry out.
• Legitimate interests: to respond to enquiries, manage our business operations, and improve our services.
• Legal obligation: to comply with our regulatory and legal duties, including RICS professional standards.
• Consent: where you have given us specific consent to contact you for marketing purposes. You may withdraw consent at any time.

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Professional advisors (solicitors, accountants) as necessary for service delivery.
• Regulatory bodies (such as RICS) where required by our professional obligations.
• Third-party service providers who assist in our business operations, under appropriate data processing agreements.
• Law enforcement or regulatory authorities where required by law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Survey reports and related records are typically retained for a minimum of six years in line with professional indemnity insurance requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data (subject access request).
• Request correction of inaccurate personal data.
• Request erasure of your personal data where there is no compelling reason to continue processing.
• Object to processing based on legitimate interests.
• Request restriction of processing.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use third-party tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed regularly to ensure continued effectiveness.

9. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would, however, appreciate the opportunity to address your concerns first.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.